Direct Line to Our Process
Initiate a project inquiry and you’re stepping into a calibrated workflow. We review every message within 24 business hours and follow a clear protocol to determine fit, scope, and timeline. This is the first collaboration touchpoint—clarity here sets the rhythm for everything that follows.
Client Note
"The initial consultation felt less like a sales pitch and more like we were already teammates mapping the problem." – Elena R., Founder, Otra Vez
Contact Details
- Cl. 98 #22-64, Oficina 815, Bogotá, Colombia
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+57 1 593 8777
+57 601 743 2492 - [email protected]
- Mon–Fri: 9:00 – 18:00 (Bogotá)
For Meetings
We are available for in-person meetings at our Chapinero studio. Please schedule at least 24 hours in advance via email or phone. Virtual calls are available for all time zones.
Project Fit Constraints
Assumption:
Your inquiry has a defined problem (not just a solution request) and a realistic timeline (3+ months).Boundary:
We do not take on projects requiring hourly freelance work, maintenance-only retainers, or work in a scope that cannot be properly scoped.What Changes Our Mind:
A clearly articulated business goal linked to the project, or evidence that your team is committed to a collaborative design process.Initiate Inquiry
Fields marked with * are required. We review every submission personally.
"The initial consultation call was a turning point. They didn't try to sell us a website; they mapped the actual business process we were disrupting. That changed everything."
The Inquiry Checklist
Preparing these points before you write helps us focus the conversation immediately.
Business Goal
Define the primary objective (e.g., "Increase qualified leads by 30%" not "Redesign homepage").
Target Audience
Describe your ideal user in one sentence. Who are they? What are they trying to accomplish?
Existing Assets
Gather brand guides, logos, and content (PDFs are fine). If none exist, note that—we can discuss.
Realistic Timeline
We build quality. Rush jobs compromise depth. We need a minimum of 3 months for meaningful impact.
Budget Range
A realistic range allows us to scope solutions effectively. We don't price by the hour.
From Inquiry to Kickoff
A transparent look at the first 72 hours of any collaboration.
Acknowledge & Assess
- • Automated receipt confirmation (within minutes)
- • Internal review of your context and goals
- • Preliminary feasibility check against our current capacity
Personal Response
- • Direct email from a principal (not a form reply)
- • Clear feedback: fit, next steps, or redirection
- • Scheduling link for a 30-minute discovery call
Discovery Call
- • 30-minute video call (UTC-5)
- • Agenda: Problem, stakeholders, timeline, success
- • Outcome: A documented summary and a proposal timeline
Method Note: Evaluating Robustness
Our response timeline is a hard constraint. It's calibrated to respect your time while allowing for internal coordination. The 30-minute discovery call is a filter: we assess cultural fit, technical feasibility, and whether your team is prepared for a collaborative process. A proposal is only drafted after this call.
We Optimize For
- • Clear communication
- • Process alignment
- • Mutual respect for time
We Sacrifice For
- • Rapid, generic proposals
- • Projects without clear goals
- • Scope misalignment
Decision Lens
- • Does the problem justify the effort?
- • Is the team ready to collaborate?
- • Is the timeline realistic?
Glimpses from recent collaborations
Ready to map your challenge?
If the process above aligns with how you work, we're ready to hear from you. The first step is an email.