This document outlines the principles of our engagement and the responsibilities we share. It is designed to be clear, mutual, and focused on creating meaningful work together.
"Clarity from the start ensures we're solving the right problem, not just building a feature." — pixiro EditorialRead our core principles
Section 1 — Our Shared Understanding
The following terms govern your access to and use of the pixiro.cc website and related services ("Studio Services"). By accessing or using our website, you agree to be bound by these terms. These terms establish a framework for respectful collaboration, clear communication, and mutual accountability between pixiro (the "Studio") and you (the "Client").
This agreement is not an employment contract or a partnership in the legal entity sense, but a service engagement model. We focus on specific, defined project scopes. Our process is transparent, our timelines are agreed upon, and our deliverables are outlined in a separate, signed Statement of Work (SOW) that references these terms. These terms apply universally; the SOW defines the specific project scope.
A startup client needs a landing page for a product launch in three months. Under these terms, the engagement begins with a discovery call (clarifying the goal: lead capture). This is followed by a fixed-scope proposal (SOW) for the landing page, with a specific price and timeline. The client receives a unique project dashboard. All communication and file transfers happen via that platform, ensuring a clear audit trail and protecting both parties from miscommunication.
Clear boundaries create better work. These are the specific conditions that shape our engagements.
All projects operate on a fixed-price basis against a detailed SOW. "Discovery" and "Design" phases are billed separately. Scope creep is managed by a formal change order process. Additional work outside the agreed SOW requires mutual approval and a new quote. This prevents budget surprises and ensures we focus on the core objective.
To ensure clarity and accountability, all feedback, asset approval, and milestone sign-offs must occur via our project management platform. This creates a single source of truth, preventing decisions from being lost in email chains. We respect dedicated communication windows to minimize context-switching for our team.
Upon full final payment, you receive the exclusive ownership of the final creative assets (design files, final code) specifically created for your project. The Studio retains the right to showcase the work in our portfolio. The underlying methodology, tools, and processes we develop remain our intellectual property.
Projects are structured with clear payment milestones tied to deliverables (e.g., 50% at SOW signing, 50% at final delivery). Delays in payment may result in a pause on work. Timelines are estimates based on mutual commitment; client delays in feedback or asset provision directly impact the schedule.
Our total liability for any claims arising from the engagement is limited to the total amount paid by the Client under the corresponding SOW. We are not liable for indirect, incidental, or consequential damages, including lost profits or data, that may result from the use of our deliverables.
Either party may terminate the engagement with 30 days' written notice. In such a case, the Client will pay for all work completed and expenses incurred up to the termination date. The Studio will hand over all existing work-in-progress files and assets.
We've learned that most project friction stems from a few predictable issues. Our terms are designed to proactively address them.
"The single biggest risk is scope creep disguised as 'small tweaks'. Our formal change process isn't about saying no—it's about ensuring everyone understands the impact on timeline and budget."
— From Our Project Management Manual
Mistake: Treating the initial SOW as a living document, adding features mid-stream without discussing impact.
Our Approach: Every requested change triggers a mini-analysis. We present options: what can be swapped out, what the time/cost impact is, and what the trade-off is for the launch date. We document it in the project dashboard, creating a transparent trail.
Mistake: Vague feedback ("make it pop," "it doesn't feel right") that leads to endless revisions and frustration.
Our Approach: We use specific feedback guidelines. Instead of "make it pop," we ask for reference links. We pin annotations on mockups. This transforms subjective opinion into actionable direction, saving everyone time.
Mistake: The client assumes "it should be easy" without understanding technical dependencies (e.g., CMS limitations, third-party API integration).
Our Approach: We ask technical questions during discovery. For new clients, we recommend a small, fixed-price "Technical Audit" to map the existing ecosystem and identify potential roadblocks before the main project begins.
We don't always say yes. We look for alignment. The following conditions significantly change our willingness to engage.
A client asking for a complex build in two weeks, ignoring necessary discovery and QA phases. This indicates a potential misalignment on process and quality.
When the point of contact cannot represent decision-makers or secure their involvement in key milestones. This is a leading indicator of project derailment.
Inability to grant necessary access to analytics, CMS admin, or design systems. It prevents accurate scoping and risk assessment.
If these terms align with your expectations for a structured, professional collaboration, the next step is a discovery call. We'll listen, ask sharp questions, and, if it's a fit, prepare a formal SOW referencing these terms.
Step 1: Discovery Call
30-minute video call to discuss your goals.
Step 2: Detailed Proposal
You'll receive a formal SOW and estimate.
Step 3: Kickoff
Once signed, we onboard your project and begin.
pixiro Studio
Cl. 98 #22-64, Oficina 815
Bogotá, Colombia
+57 1 593 8777
+57 601 743 2492
Mon-Fri: 9:00 - 18:00 (Bogotá Time)
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